Music to (Our) Ears: How Deezer Strikes the Right Note with Listeners

music streaming during corona

“When words fail, music begins.”

Our final SCALEup webinar of the year took a jump into the world of music streaming and specifically into the 2020 experiences of our client Deezer. Deezer ain’t no spring chicken: founded in 2007, Deezer counts 16 million users worldwide, with 56 million tracks and a presence in more than 180 countries. Key markets include France, Brazil and the Netherlands. And to boot, they are a unicorn one of ten in France’s hot and happening startup scene

This year was a big one for them in the German-speaking DACH region. For our latest lunchtime-ready Marketer’s Snackbox, Christoph Urban, their Marketing Director DACH, spoke to our moderator, our Senior International Marketing Manager Charlotte D’Souza. We found out about how the world of music streaming changed almost overnight and how Deezer’s marketing strategy reacted. We even found out how his last moments before the big lockdown were spent watching the Manchester derby in the UK! Here’s our biggest findings from Christoph in our final SCALEup of 2020:

COVID forced them to tighten up their marketing efficiency

As we all know, ad spend drastically dipped across the board during the first lockdown. And for Deezer, which offers both free and paid subscriptions, advertisements are a key part of their monetisation of the free package. How did they deal with this?

“Our senior management told us to get prepared for a worldwide recession,” Christoph said. “So we had to cut our marketing budget drastically.” And one thing they did was ditch the digital channels that weren’t performing well for them, which went hand-in-hand with focusing more on the heavy hitters (including TV, which we’ll get to later). They focused more on selling subscriptions and changed their customer journey, removing a confusing-for-consumers 14 day premium trial on mobile. And their brand campaign of Q4 2019 – Deezer Dir Deins (Deezer Your Way) – continued to pay dividends and complement their performance efforts in H1 2020.

Listening habits made a huge switch

We all know about remote working, video streaming and washing your hands every five minutes (est). But music listening habits also went through a radical shift during the early days of the pandemic. Here’s what Christoph had to say:

    • Less commuter listening: “We saw less commuter listening because people in the first lockdown were not commuting to work”.
    • A later peak: the change in work habits had a knock-on effect on the habits of listeners. “Instead of a 7 in the morning peak (as it was before), it was now 9-10 in the morning. And people were streaming in the afternoon, which is why every day feels like Saturday.”
    • An increase in non-music content: Radio stations went up 20% in listening figures, with podcasts and audiobooks also seeing a big boost.
    • We all loved the ‘90s: The decade of Britney and the Backstreet Boys made a big splash this year, with 49% of customers saying that ‘90s music lifts up their mood. Nothing like a bit of nostalgia!

They love TV

TV was one of the channels they kept up with — and it kept producing results. “We always used TV as a performance marketing channel,” he admits. “When the first lockdown hit us, we saw an opportunity because of the low prices of TV ads and the impact of people staying at home and watching more TV.” That’s not all Deezer’s target audience is 25-49, making TV, which skews slightly older than Gen Z, a great option.

The changes to music streaming could be permanent ones

As we now know, the world of music streaming has experienced a big shift since the onset of the pandemic. But Christoph doesn’t think we’ll head back to the status quo — in fact, more likely the opposite. “Because of the pandemic we see the catalyst effect, with tectonic shifts in media usage and consumption,” says Christoph. “New habits were formed last year and not only in the lockdown times we see that in both music streaming and video streaming. Once these habits are formed there is no going back.”

Their biggest learning was… 

Christoph really values flexibility and agility in the workplace. Something that comes in handy during a crisis! “We always try to improve, we never stay still and we always question our set up in terms of the product onboarding, product offer and spend on our marketing channels,” he tells us. 

….and what about Christoph’s?

One of the big trends during the COVID-lockdowns has been an uptick in home fitness and this included Christoph. “I love sports, but I’ve never been able to do sports before work,” Christoph told us. “But from the beginning of the pandemic, me and my wife did a thirty minute workout every morning. It makes a huge difference.” And he hopes this will continue post-corona!

In the meantime, here’s Christoph’s recommendations for local artists on Deezer:

  • So klingt Weihnächten: “I am really excited about our first Deezer original. “10 German artists are recording their Christmas songs for us.”
  • Patchwork by Passenger: “I’m looking forward to this, the new album release from my favourite artist.”
  • Pivot by Kara Swisher and Scott Galaway: “This is my favourite podcast,” he says. “It’s about US tech and politics.”

    Liked that?

    Here are some more articles that may interest you.

    Media Consumption in Focus: Which Channels Dominated the Corona Year?

    Perhaps unsurprisingly, the last year has seen global media consumption go through the roof.

    How to Foster Wellbeing at Work: An Interview with our CPO Nikoletta Tamas

    Wellbeing at work is more important than ever. With traditional separations of work and life…

    Learning is a Responsibility: How DCMN Does Employee Development

    DCMN is, simply put, really big on learning. Pre-corona we had experts come to our…

    Connected TV in Focus: An Adjust and DCMN Collaboration

    Connected TV is taking the advertising world by storm and we’ve put together a tell-all…

    Amazon Arrives in the Netherlands: The Marketer’s Guide

    Amazon finally arrived in the Netherlands last year. Here's what marketers need to know about…

    All Your Podcast Advertising Questions - Answered

    Would like explore podcast ad campaigns but not sure how? Here’s the ultimate podcast advertising…

    6 Hottest Munich Startups of 2021

    Berlin, who? Find out which Munich startups are making the waves in 2021.

    A-Z of Cinema Advertising in France

    Would like explore cinema advertising in France? Our French market expert shares some cool insights,…

    Poutine and Possibilities: What You Need to Know About Entering the Canadian Market

    When expanding your brand to North America, you might be tempted to look past Canada.…

    How Blinkist Used Podcast Marketing for Audible Growth

    Are podcasts the key to your growth? Our latest SCALEup webinar saw us discuss podcast…

    Ahead of the Pack: 5 Lessons From Peloton’s Phenomenal Growth Story

    Find out how Peloton's marketing strategy fuelled their incredible growth - and how they plan…

    Urban Sports Club and the Great COVID-19 Digital Pivot

    After high levels of growth in the past few years, a team of over 500…
    Write a comment

    Know more to grow more